Privacy Policy

How AVS Export Import collects, uses and protects your information.

At AVS Export Import, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit or use our website, avsexportimport.com, place an order, register as a wholesale buyer, make an enquiry, or otherwise communicate with us.

By using our website and services, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect certain personal information when you create an account, place an order, request information, register as a wholesale buyer, contact our support team, or interact with our website.

Depending on how you use our website, the information we may collect can include:

Your full name
Billing and delivery address
Phone or WhatsApp number
Email address
Account login information
Order and purchase details
Payment and transaction-related information
Information provided when you contact our customer support
Any other information you voluntarily provide to us

We may also collect certain technical information when you browse our website, such as your IP address, browser type, device information and website usage data. This information helps us maintain website security and improve your overall browsing experience.

How We Use Your Information

We collect and use your information primarily to provide you with a smooth and reliable shopping and wholesale experience.

Your information may be used to:

Process and fulfil your orders
Arrange delivery and shipping
Confirm your orders and payments
Create and manage your customer account
Respond to your questions, enquiries and support requests
Provide information about products, wholesale opportunities and services
Improve our website, products and customer service
Prevent fraudulent or unauthorised transactions
Maintain the security and proper functioning of our website
Comply with applicable legal and regulatory requirements

We only use your personal information for legitimate business purposes and in accordance with applicable laws.

Marketing Communications

We may occasionally contact you with information about new products, special offers, wholesale opportunities, promotions or other updates that may be relevant to you.

We will respect your communication preferences. If you do not wish to receive promotional emails or other marketing communications from us, you can choose to unsubscribe or contact us directly.

You will continue to receive essential communications relating to your orders, account, payments, deliveries or other transactions even if you opt out of marketing communications.

How We Protect Your Information

We take reasonable steps to protect the personal information we hold from unauthorised access, misuse, alteration, disclosure or loss.

We use appropriate technical and organisational measures to help protect your information. However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

For this reason, while we take reasonable precautions to protect your personal information, we cannot guarantee absolute security.

Sharing of Personal Information

We do not sell or rent your personal information to third parties.

We may, however, share necessary information with trusted service providers where it is required to operate our business and provide services to you. This may include payment service providers, shipping and delivery partners, website service providers, technology providers and customer-support services.

Such information will be shared only to the extent reasonably necessary for them to perform their services or where required by law.

We may also disclose information when we believe that doing so is necessary to comply with a legal obligation, protect our rights, prevent fraud or misuse, or protect the security of our website and customers.

Payment Information

Payments made through our website may be processed through third-party payment service providers.

We do not intend to store complete payment card details on our own systems. Payment information may be collected and processed by the relevant payment provider according to its own privacy and security policies.

You should review the privacy terms of the payment service you use for more information about how your payment information is handled.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide a better browsing experience.

Cookies may help us remember your preferences, understand how visitors use our website, maintain certain website functions and improve our services.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect some features or functionality of the website.

Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, shipping services or other external platforms.

AVS Export Import is not responsible for the privacy practices, content or security of websites operated by third parties. We recommend that you review the privacy policies of those websites before providing them with your personal information.

Your Personal Information

We aim to keep the personal information we hold accurate and up to date.

If you believe that any information we have about you is incorrect, incomplete or needs to be updated, you may contact us and request the necessary correction, subject to applicable legal requirements.

You may also contact us regarding questions about how your personal information is collected or used.

Children's Privacy

Our website is intended for general users and is not specifically directed at children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law. If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, legal requirements or privacy practices.

Any updated version will be published on this page with the revised effective date, where applicable.

We encourage you to review this Privacy Policy periodically so that you remain informed about how we handle personal information.